Privacy Policy

Last updated: 30 October 2026

1. Who we are

FirstLineHelp ("FirstLineHelp", "we", "us") provides digital growth and technology services including sales funnel development, website development and management, social media marketing, application development and data analytics. You can contact us at admin@firstlinehelp.com.

2. Information we collect

• Information you give us: when you submit our enquiry form we collect your name, business name, email address, phone / WhatsApp number, the service you are interested in, your approximate budget and the details of your requirement.
• Communication records: emails, WhatsApp messages or call notes when you contact us directly.
• Technical information: basic server logs (such as IP address, browser type and pages visited) needed to keep the website secure and working. For spam prevention we store a one-way hashed version of your IP address with enquiries.
• Analytics: if enabled, we use privacy-respecting analytics tools (such as Google Analytics) to understand how visitors use the site in aggregate.

3. How we use your information

• To respond to your enquiry and provide the information, proposal or services you request.
• To communicate with you by email, phone or WhatsApp about your enquiry or project.
• To improve our website, services and customer experience.
• To protect our website against spam, fraud and abuse.
• To meet legal, accounting and regulatory obligations.

We do not sell, rent or trade your personal information to third parties.

4. Legal basis and consent

By submitting the enquiry form you consent to us processing your information for the purposes above, in line with applicable Indian law including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. You may withdraw consent at any time by contacting us.

5. Sharing your information

We share information only with trusted service providers who help us operate our business (for example, our web hosting, email and analytics providers), and only to the extent necessary. We may disclose information where required by law.

6. Data storage and security

Enquiries are delivered to our business email and/or stored in a secured database on our hosting provider's servers. We use HTTPS encryption, server-side validation, restricted access and regular software updates to protect your information. No method of transmission over the internet is completely secure, but we take reasonable measures to protect your data.

7. Data retention

We keep enquiry information for as long as needed to respond to you and manage any resulting business relationship, and for up to 24 months afterwards unless a longer period is required by law. You may ask us to delete your information earlier.

8. Cookies

This website uses a strictly necessary session cookie to protect the enquiry form from misuse. If analytics are enabled, analytics cookies may also be set. You can control cookies through your browser settings.

9. Your rights

You may request access to, correction of, or deletion of your personal information, and you may raise a grievance about how we handle it. To exercise these rights, email admin@firstlinehelp.com. We will respond within a reasonable time.

10. Third-party links

Our website may link to third-party websites such as WhatsApp, LinkedIn, Instagram and Facebook. Their privacy practices are governed by their own policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.

12. Contact / Grievance Officer

FirstLineHelp
Hiranandani Estate, Ghodbunder Road, Thane, Maharashtra 400607, India
Email: admin@firstlinehelp.com
Phone: +91 99303 94333